Community Information Hubs
Community information hubs over the weekend now scheduled, please continue to monitor the city's website for the most up to date information.
Community information hubs open on Saturday, July 11 from 10 am to 4 pm:
Ottawa Public Library - Centennial - 3870 Old Richmond Road
Ottawa Public Library - Emerald Plaza - 1547 Merivale Road
Carleton Heights Community Centre – 1665 Apeldoorn Ave
Nepean Sportsplex, Entrance 1 - 1701 Woodroffe Avenue
Maki House – 19 Leeming Drive
John G. Mlacak Centre – 2500 Campeau
Ron Kolbus Centre - 102 Greenview Avenue
Community information hubs on Sunday, July 12 from 10 am to 4 pm:
Carleton Heights Community Centre – 1665 Apeldoorn Ave
Nepean Sportsplex, Entrance 1 - 1701 Woodroffe Avenue
Maki House – 19 Leeming Drive
John G. Mlacak Centre – 2500 Campeau
Ron Kolbus Centre - 102 Greenview Avenue
Update from Public Library on Carlingwood and Nepean Centrepointe branch closures
Thank you for the messages of support and concern we have received. The response from the community has been a reminder of how much these branches mean to residents and the important role Ottawa Public Library (OPL) plays in the communities we serve.
Both branches experienced water infiltration and sustained damage to flooring, furnishings, fixtures, equipment, and other building materials and systems. Our teams continue to work closely with the City of Ottawa to assess the damage, determine restoration requirements, and plan next steps.
Initial assessments indicate that the damage was limited to the basement and first-floor areas of the branches, where the children's collections are located. These areas contain approximately 25,000 items at Carlingwood and 40,000 items at Nepean Centrepointe. We are hopeful that any damage to the collection is limited primarily to items on the lower shelves. Assessments of the collections are ongoing.
We expect to have a better understanding of restoration timelines by the end of July and will share further updates as more information becomes available.
In the meantime, both branches remain closed until further notice. We are continuing to support clients by maintaining access to OPL services through other locations and digital resources, while exploring alternative service options during the closures.
Thank you again for your support and for helping share updates with residents in your communities. We will continue to keep you informed as the situation progresses.
Returns and holds:
Please do not return library materials to the Nepean Centrepointe or Carlingwood branches. You may keep your items for now or return them to another OPL branch. If you have borrowed a musical instrument from Nepean Centrepointe, please enjoy your experience a little while longer.
If you have a hold currently waiting for pickup at either branch, please continue to wait for further information. Holds will remain in place, and pickup deadlines will be extended once employees are able to safely access the buildings.
If you have future holds, we encourage you to change your pickup location through your online account or by contacting us through our Contact Us page.
If your hold is time-sensitive or you have questions about your account, please call InfoService at 613-580-2940 and we will be happy to help.
Other nearby branches:
While the Nepean Centrepointe and Carlingwood branches remain
closed, residents are welcome to visit nearby OPL locations, including Centennial or Emerald Plaza, or any other branch that is convenient for them. OPL’s digital collections and online resources also remain available 24/7.
As part of the Library’s recovery planning, staff are exploring alternative ways to continue serving these communities while the branches remain closed.
OPL expects to share more information by the end of July.
Garbage pickup in College Ward
The collectors have been hard at work passing through communities several times to collect garbage on the curb. More passes are being coordinated on an ongoing basis, and it is encouraged to continue putting waste at the curb as you are able. Residents affected by the heavy rainfall on July 1 can put out storm-related waste without following the standard three-item limit. Depending on resources, storm-related materials will either be collected during regular weekly garbage pickup or as a separate storm-dedicated collection. As a result, residents are asked to leave all waste at the curb and to not make additional service requests if waste is left behind, as it will be collected at a later date.
I am aware that regular collection for College Ward is this upcoming week. What this means is that you will see the regular collectors picking up 3 items. Don’t panic! The regular collection beat has been established based on collecting 3 items. If they are collecting more items, it causes a delay on completion of the daily run in turn not meeting service. Special collection continues as separate runs and another run will be by for it.
I know this isn’t exactly as we understood things at the beginning of the emergency, but back then, I don’t think it was understood the volume of what people were losing from their homes. The City has added a lot of capacity on these special collections so those will continue through next week. I continue to talk to the Manager of Solid Waste to get what we need.
Once materials are a little more in hand, these special collections will be stood down and residents will be able to call 311 for special pickup. We aren’t there yet! Don’t worry. I am just trying to extend out some understanding of how it will evolve over time. I know many residents are getting different information on what to do with the stuff in their homes and we are trying to make sure everyone has options.
The City’s website has information related to public health, property taxes, insurance and claims, and more.
As City Councillor, my team and I can help you with issues that fall within the municipal areas of responsibility: local traffic calming; infrastructure like sidewalks, roads, and bike lanes; municipal tax statements; some social services; parks and recreation; and more. Please note that I cannot help you with parking tickets or other provincial infractions - to attempt to do so is illegal.
Here's how to stay up to date on College Ward news and events, and to contact me:
Mon équipe et moi, en tant que conseillère municipale, pouvons vous aider avec les questions qui relèvent des domaines de responsabilité municipale : la modération de la circulation locale, les infrastructures comme les trottoirs, les routes et les bandes cyclables, les relevés d’imposition municipale, certains services sociaux, les parcs et services récréatifs et plus encore. Veuillez noter que je ne peux vous aider en ce qui concerne les contraventions de stationnement ou les infractions provinciales – le faire serait illégal.
Pour connaître les nouvelles et événements du quartier Collège et communiquer avec moi :
