Information Sessions tonight and tomorrow
As
#OttCity moves from response activities into recovery, more community information sessions are being scheduled in the coming days to provide support and information following the July 1 extreme weather event.
Join us and connect with City staff, community partners and the Canadian Red Cross:
- Friday, July 17 at Maki House, 19 Leeming Drive, 10 am to 2 pm
- Friday, July 17 at the Nepean Sportsplex, Richmond room, 1701 Woodroffe Avenue, 4 to 8 pm
- Saturday, July 18 at Ben Franklin Place, 101 Centrepointe Drive, 11 am to 3 pm
These sessions provide an opportunity to ask questions and access information on various topics:
- Community health and resource centres
- Counselling and wellness supports
- Health and safety when cleaning flooded homes
- Insurance and case management services
- Financial assistance and grant programs
- Waste disposal.
Community Drop-in for flood-affected residents
NROCRC will be hosting a community drop-in for residents affected by the recent flooding. No cost.
This gathering will provide a welcoming and supportive space for residents to connect with neighbours, share their experiences, and receive emotional support. Martha Dougherty, RP, Manager of Counselling Services, will be available to offer support and guidance. We will also provide some light snacks.
RSVP: 613-596-5626 x228 or [email protected]
Canadian Red Cross support
The Canadian Red Cross has launched the 2026 Ottawa Floods Appeal to provide support for those impacted by flooding in Ottawa
IF YOU NEED HELP AFTER FLOODING: email [email protected] or leave a voicemail at 1-800-863-6582. Calls will be returned within two days.
More information and resources to help those impacted in their recovery are available at the Canadian Red Cross website.
IF YOU CAN MAKE A DONATION: look for the 2026 Ottawa Floods Appeal online at redcross.ca or by calling 1-800-418-1111. Donations to the Canadian Red Cross will be used to provide assistance to those impacted by the flooding in and around the Ottawa area with immediate and ongoing relief, recovery, and resilience efforts in response to the floods, as well as community preparedness and risk reduction for future all-hazard disaster events within Ottawa and the surrounding area. Funds will also be used to support mobilization of response and community partners.
Storm-related debris collection update - Contact 311
We know that residents are moving through the clean-up process at different speeds. While some are ready to dispose of flood-damaged materials, others are still working through insurance assessments, documenting damage, or making decisions about repairs.
Beginning Monday, residents will be encouraged to submit a service request to 311 when they are ready for pickup. This helps us know when assistance is needed and allows crews to respond when it makes the most sense for each household. You can submit a service request for garbage collection online or call 311.
We'll still have dedicated trucks circulating the impacted neighbourhoods picking up anything they see. But submitting a request to 311 will make sure you get a pickup as soon as possible.
Household hazardous Waste drop-off
The City of Ottawa is hosting a Household Hazardous Waste drop-off event on Saturday, July 25, 2026 at Kanata Research Park, 373 Leggett Drive. Residents are welcome to bring their hazardous materials to the event between 8 am and 4 pm.
You don’t have to wait for event day—many items can be returned year-round to nearby retailers. Check the City’s Waste Explorer to find daily drop-off options.
Please note that electronic waste is not accepted at Household Hazardous Waste drop-off events hosted by the City. Residents can bring electronic waste to retailers by checking ottawa.ca/WasteExplorer. They can also attend electronic waste drop-off events hosted by Junk That Funk.
Residents are reminded to safely prepare batteries before bringing them to HHW events or drop-off locations. Some batteries require terminal protection, so when in doubt, tape the terminals to reduce fire risk. To learn more, visit ottawa.ca/HHW.
Hydro Ottawa Update
As our community continues to recover from the Canada Day storm, we recognize that many residents are facing significant clean-up efforts and unexpected expenses.
Hydro Ottawa is committed to supporting customers who may be experiencing financial difficulties as a result of the storm. We are available to work with residents on a case-by-case basis to find payment solutions that fit their unique situations.
If have residents questions regarding you utility bills, please contact Hydro Ottawa's customer service team through the following channels:
- Online: Log into your account on the Hydro Ottawa website to request a payment arrangement.
or
- Phone: Call the customer care team at 613-738-6400, Monday to Friday, 8:00 a.m. to 8:00 p.m., and Saturday, 9:00 a.m. to 3:00 p.m.
You can use your flood-related Service Request Number as a temporary parking permit
By-law and Regulatory Services has already provided direction to enforcement staff to exercise temporary parking enforcement discretion in neighbourhoods affected by the recent event, while clean-up and restoration efforts are ongoing.
After a fabulous suggestion by a College Ward resident, homeowners are being encouraged to print a copy of their 311 Service Request (SR#) and provide it to any property assessment or restoration contractors working at their residence.
Contractors should place the document on their vehicle dashboard or windshield to help identify that they are supporting recovery efforts at the property. We are also asking that all vehicles continue to be parked safely and in a manner that does not create a hazard or obstruction, ie. blocking a fire hydrant, as this consideration applies only where vehicles are parked appropriately.
Understanding the Disaster Recovery Assistance for Ontarians (DRAO) Program
Read and download our guide
Ottawa West-Nepean MPP Chandra Pasma has put together a useful guide to the Disaster Recovery Assistance for Ontarians Program, which will help eligible residents to fund repairs and recovery. Here's the message MPP Pasma shared on social media:
Many residents have questions about the Province's Disaster Recovery Assistance for Ontarians (DRAO) program and understandably so. To help, we've created a plain-language guide explaining:
✔️ What DRAO is (and what it isn't)
✔️ Who may be eligible
✔️ What kinds of costs may be covered
✔️ How to apply
✔️ What documents to keep
✔️ What to expect during the application process
Please note: The Province has not yet released the map showing the specific areas designated for DRAO. Until those boundaries are published, residents will not know whether their property is eligible to apply. We will share that information as soon as it becomes available.
One important thing to know: DRAO is not emergency financial assistance. Applications are reviewed individually, and the assessment process may take several months.
We've also heard many questions about sewer backup damage. Under the current provincial guidelines, sewer backup is generally not eligible for DRAO, except in certain circumstances for eligible low-income households.
Because many homes in our community were affected by sewer backup as a result of this historic flooding, we are seeking clarification from the Ministry on how these rules will apply to this disaster and whether those claims may be considered eligible under the program. We will share any updates as soon as we receive them.
About Asbestos
.Homes with building materials installed between the 1950s and 1970s, including some homes in the flood-affected areas, may contain asbestos-containing materials such as floor and ceiling tiles, vinyl flooring backing, insulation, drywall, and other building products.
Remediation and renovation contractors take additional precautions when asbestos is suspected. These steps are intended to protect workers, residents and others from potential exposure. These precautions can add time to the remediation process but help prevent unnecessary exposure to asbestos fibres.
Breathing in asbestos fibres can increase the risk of serious health effects, including lung cancer, asbestosis, mesothelioma, and chronic pulmonary disease. The greatest risk is associated with activities that generate airborne asbestos fibres, such as cutting, sanding, breaking, or removing asbestos-containing materials.
What residents can do to reduce their exposure to asbestos
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Avoid disturbing materials that may contain asbestos. Activities such as removing old flooring, tearing out drywall, or disturbing insulation can release asbestos fibres into the air if asbestos-containing materials are present.
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Have materials assessed before starting renovations or repairs. Hire a professional to test for asbestos before renovating. If a professional finds asbestos, hire a qualified asbestos removal specialist to remove it safely.
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Residents should not attempt to remove or handle suspected asbestos containing materials themselves. Professional assessment and appropriate precautions may be required before removal or repair work begins
OPH has added information on asbestos to our dedicated website.
OPH is continuing to scope opportunities to share public health information related to the extreme weather response.
Call, write, and stay up to date
As City Councillor, my team and I can help you with issues that fall within the municipal areas of responsibility: local traffic calming; infrastructure like sidewalks, roads, and bike lanes; municipal tax statements; some social services; parks and recreation; and more. Please note that I cannot help you with parking tickets or other provincial infractions - to attempt to do so is illegal.
Here's how to stay up to date on College Ward news and events, and to contact me:
E-mail: [email protected]
Website: college-ward.ca
Pour nous appeler, nous écrire et vous informer
Mon équipe et moi, en tant que conseillère municipale, pouvons vous aider avec les questions qui relèvent des domaines de responsabilité municipale : la modération de la circulation locale, les infrastructures comme les trottoirs, les routes et les bandes cyclables, les relevés d’imposition municipale, certains services sociaux, les parcs et services récréatifs et plus encore. Veuillez noter que je ne peux vous aider en ce qui concerne les contraventions de stationnement ou les infractions provinciales – le faire serait illégal.
Pour connaître les nouvelles et événements du quartier Collège et communiquer avec moi :
Courriel : [email protected]
Site Web : quartier-college.ca
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